An allied health professional should respond to an angry person by __________.

Remaining calm is essential when responding to an angry person, as it plays a critical role in de-escalating a potentially volatile situation. By maintaining composure, the allied health professional sets a tone of professionalism that can help to diffuse the anger and facilitate a constructive dialogue. This approach allows the professional to listen actively to the concerns of the angry individual, validating their feelings and demonstrating empathy.

Staying calm also helps the health professional to think clearly and respond thoughtfully rather than react emotionally. When calmness is exhibited, it can encourage the other person to mirror that behavior, ultimately leading to a more productive exchange.

In contrast, actions such as raising one's voice or arguing back can exacerbate tensions and lead to further conflict. Ignoring the person often leaves their concerns unresolved, which can lead to increased frustration and a breakdown in communication.