Which of the following helps build rapport with patients?

Making eye contact is a fundamental element in building rapport with patients. It conveys attentiveness, respect, and empathy, allowing patients to feel more comfortable and understood during their interactions with healthcare professionals. This non-verbal communication can significantly enhance the trust patients have in their providers, creating a more positive and effective therapeutic relationship.

The act of maintaining eye contact shows that the provider is actively listening and engaged in the conversation, which is essential in fostering open communication. When patients feel acknowledged through eye contact, they are more likely to share their concerns and be open about their feelings, resulting in better overall care.

While asking personal questions and engaging in small talk can also contribute to creating a comfortable environment, they must be approached carefully and appropriately. Using technical language, on the other hand, can create barriers rather than rapport, as it may confuse or alienate patients who do not understand medical terminology. Therefore, focusing on the simple yet powerful act of making eye contact is a direct and effective way to strengthen the relationship between healthcare providers and patients.